Terms and Conditions

Service Commitments:

Strictly Credit Card pre-payment. Unless otherwise stated shipping is extra.

Note: PayPal payment for purchases can be arranged but is not available as a Click-to-buy option. An additional service fee may also be charged. Please contact the office for further details.

Special offers are not valid together with any other offers.

Ordered stock is usually available for pick-up or dispatch within 1-3 business days. We try our best to make sure the stock listings are correct and up-to-date so we can deliver according to this but sometimes this changes outside of our control. If this happens we will contact the customer as soon as possible (usually within one business day after received order) to discuss the best option before the credit card is debited. We will not debit your credit card unless we can dispatch the stock within 5 business days unless we have agreed with you for alternative arrangements!

 

How to order:

The best and easiest is to use the online shopping cart but you can also order via fax or phone as per below

Fax: Send purchase order to A-I Home Cinema Solutions (03) 8371 0099; Make sure you have included products, numbers, delivery address, credit card (visa or MC) number and valid date. Purchase order must be signed.

Phone: Ring us on (03) 9382 0366

Delivery:

Normally by registered mail or equivalent options. Delivery times from dispatch to your nominated delivery address are according the Australia Post stated service committments. Please contact us for a quote if you prefer alternative arrangements.

If you choose to pick up purchased goods from our reception please tick the option "Pick-up" when checking out. If you live in the 3041 post code area we can deliver to your home free of charge. Please tick "Pick-up and request home delivery in the message area.

The reception is open normal business days strictly 9am-5pm:  5 Everage Street, Moonee Ponds 3039 (Melbourne area)

After hours: Please ring to arrange

GST included. Prices subject to change anytime. Supply and delivery times subject to availability. 

Refund options are not available except when warranted due to incorrect operation of the goods.

All our products are from official Australian distributors and are fully warranted as per relevant statutory regulations and manufactures warranties.

We are a professionally run business operating from Strathmore and Moonee Ponds in the Melbourne area and our distributors value us as a specialist retailer. We are fully committed to provide the service to our customers as stated above. We do understand that there are some online operators that do not take the delivery aspects that seriously. Should you have any concerns at all with our commitment please contact us for a reference before you go ahead with your purchase!

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